RIGHT OF WITHDRAWAL

The online customer who acts as a consumer is granted the right to withdraw from the contract, as provided for in the articles. 64 – 67 of Legislative Decree no. 206/2005, known as the Consumer Code. It should be noted that this right is reserved only for natural persons, i.e. for those private consumers who act for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons who act, in reference to the purchase contract, in a professional context. Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receiving the purchased products, to exercise the right of withdrawal, consisting in the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without need to specify the reason. This right applies to all products purchased online on this site, with the exclusion of audiovisual or IT software products delivered sealed and subsequently opened by the customer. The costs of returning the product are the responsibility of the consumer. The right of withdrawal is totally lost if the returned product is not intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) or if the product has suffered damage due to other than transport from the Seller to the consumer, not previously reported. Without limiting the right of withdrawal, upon delivery of the product the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation. Each collection of intact packages must be carried out by the customer by adding the words "INTACT PARCEL, COLLECTION WITH RESERVE FOR CONTENT CONTROL" on the appropriate accompanying document (art. 1698 Civil Code). Any anomaly must then be communicated within eight days in the following ways:

via registered mail with return receipt to the following address:EURO ELETTRONICA DI LUNARDI LORENZO & CSASVia Roma, 14028017, San Maurizio d'Opaglio, NO, IT

Procedure for exercising the right of withdrawal To exercise the right of withdrawal it is necessary to send, within 14 calendar days of receipt of the purchased product, a communication in which the intention to withdraw from the purchase contract is clearly expressed. This communication must be sent, via registered letter with acknowledgment of receipt, to the following address:

EURO ELETTRONICA DI LUNARDI LORENZO & CSASVia Roma, 14028017, San Maurizio d'Opaglio, NO, IT

The communication can also be sent, within the same deadline, by telegram (to the address indicated above). The consumer must then arrange, using a courier of his/her choice, to ship the product (if possible in the original packaging and, in any case, always carefully packaged) and complete with all accessories, instruction manuals and everything originally contained. The consumer must make this shipment within ten working days from the date on which he sent the communication of exercise of the right of withdrawal. Important notes Shipping costs transport and responsibility for the goods during shipping, as required by law, are borne by the consumer. It is therefore advisable to insure the product with the chosen courier, taking care to carefully package the goods, where possible by inserting the original packaging in a external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any guarantees, instructions, user licenses, cables, etc. In the event of transport damage occurring during the return, the Seller will notify the consumer of the damage within five working days of receiving the product, allowing the consumer to file a complaint with the courier used for transport. The damaged goods will be made available for return and the withdrawal request will be canceled at the same time. Except as provided below for the case of partial withdrawal, the Seller will refund within 14 days from the moment in which the Seller became aware of the 'exercise of the right of withdrawal, the entire amount of the purchase and transport costs for delivery, via cancellation procedure on the credit card or by bank transfer to the current account indicated by the consumer; the transport costs for returning the product remain the responsibility of the latter. If the withdrawal is partial (i.e. it concerns only a part of the products delivered in a single delivery), the reimbursement of shipping costs incurred by the consumer for the delivery of the products at the time of purchase. As regards purchases with collection at a Seller's point of sale, the right of withdrawal is not applicable as it is not a matter of distance selling. In fact, in that case, the consumer has only booked the product via the Internet, but has not yet purchased it and to do this he will have to go to the point of sale.

N.B.

For modified and processed items it is NOT possible to follow the standard return policy. You will find the words "non-returnable item" on the product itself.

Order Cancellation Request

The purchase order can be canceled entirely if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been collected; in this case no cost will be charged to the customer. If at the time of the request to cancel the purchase order the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right to withdrawal and send the goods back to the Seller.

To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal.